Frequently Asked Questions

Most frequent questions and answers

What's MyInnerBox?

MyInnerBox is a sustainable & vegan subscription box business based in the UK, child of the 2020 lockdown. Launched in September of the same year, our aim is to offer planet-caring products to the consumer, to make it easier for those interested in helping our environment to find eco-conscious alternatives.
 

What's inside of each Premium box?

In your bi-monthly box, you will find 5 to 6 fantastic products sustainably and ethically created. Books, home utensils, aromatherapy products, skincare… We offer you a wide range of eco-friendly brands with similar ethics to us. In our leaflet, you will find a short description of every product and its brand!
 
How much does it cost?
We offer three purchase options for our subscription boxes:
– Single purchase: MyInnerBox without subscription has a cost of £35.99. Usually, you will be saving from £8 to £10 from the original value.
– Half-year subscription: MyInnerBox half-year subscription has a cost of £33.99 every two months (total of 3 boxes). That discount saves you £6 from the Single purchase box, which means you save from £10 to £12 from the original value in each box.
– Full-year subscription: MyInnerBox full-year subscription has a cost of £31.99 every two months (total of 6 boxes). That discount saves you £24 from the Single purchase box, which means you save from £12 to £14 from the original value in each box.
 
Are the products samples?
They’re not! One of the good things about our box is that we always offer full-sized products! (with a possible exception for gifts).
 

Is there an up-front payment?

To make it easier for you, we charge you every month before you receive your box, so you don’t have to upfront the cost of three/six boxes at once.
However, we do offer an up-front purchase if you prefer so through our Gift Shop page.
 

Why sustainable & vegan?

The human being has had a significant impact on our planet’s health, especially from a century ago. Climate Change is a fact, & we understand it is in our hands to low our ecological footprint & stop our environment’s rapid degradation. It’s time to be aware of our consuming habits & to make better choices. 
 

When will I receive my subscription box?

For first subscriptions:  If you have subscribed at the end of the month, you will receive the last month’s/current month’s box within 3-5 working days from the day you placed your order.
For recurring subscriptions: We will send you box between the 5th & the 10th of each month. You need to allow 2-3 working days to receive your parcel.

Can I return my box?

We are sorry to hear that you want to return your box! Unfortunately, MyInnerBox does not accept returns once the box has been purchased. In case any of your products are damaged, we will replace that product for free.
 

How does your Referral Program work?

In My Account section, you will find a Referral Link to send to your friends. Whenever your referral completes a purchase through your link, you will receive a DISCOUNT CODE to your email, that you will be able to use anytime for a 50% off our shop or your current subscription!
If you want to apply your discount code in your upcoming subscription box, please email us your code to hello@myinnerbox.com and we will apply it for you! 🙂
 

What's the difference between the Premium & other boxes?

The Premium Boxes are our original bundles made from 5 to 6 high-quality products and sent with our branded recycled boxes. They are Premium because their value is superior to £50 and up to £90 depending on the products hosted. Also, the products we promote in our Premium Boxes are from current collaborations with other small/medium businesses that care about the planet as much as we do.
Our smaller boxes are newly created bundles to allow pockets with a lower budget to get to know the brands we have previously hosted in our Past Premium Boxes. These bundles have been carefully curated to create specific lovely experiences while respecting the planet. The value inside those boxes goes from 25 to 35, which makes us possible to set these affordable prices.
 

Do you deliver worldwide?

Good news! We have started shipping to other European countries, as well as to the US. However, as we are a small business, our shipping quotes are not the cheapest ones, so please have that in mind. We will work hard to achieve more affordable fees by 2022.
 

When will I be billed for my subscription box?

When you first subscribe, you will be billed immediately. Keep in mind that if you subscribe at the end of the month, you may receive two boxes on the same month (only if the upcoming month is February, April, June, August, October or December).
For all recurring boxes, we will take the payment on the 2nd of the month.
For single boxes, there are no recurring payments, and you will be billed immediately.

How do I cancel my subscription?

You can only cancel your subscription when your first subscription period has finished – if you cancel, you won’t be renewed after the half or full year after your subscription has ended.
If you don’t want your subscription to be renewed, please email us to hello@myinnerbox.com, and we will do it for you. We will send you a confirmation email once this is done!
 

There is a problem with my box!

We are really sorry to hear that. If any of the items you received is damaged or missing, please let us know as soon as possible by providing us with a picture of the damage by email to hello@myinnerbox.com. We will gladly replace it for free!
 

Can I add a gift message to the box?

Of course! If any of the boxes you bought is for a gift, you can simply fill out the form on the Gift Shop page with your order number and the message you would like to add. Also, please let us know whether there is any specific requirement we could help you with. Please, if you buy more than one box, specify which package is for sending out as a gift and the address in case it is a different one.
 

I want to collaborate with you

We are so happy to meet new companies or Influencers that have our same values. We will be delighted to collaborate with you! Please, don’t hesitate in getting in touch! Do that at hello@myinnerbox.com.
 
For more information about how we work or who we are, please contact us at:
 hello@myinnerbox.com
MyInnerBox Subscription

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Choose our half-year or full-year subscriptions & get high-end conscious products to your door!

Photo by Karolina Grabowsk

See how are we helping the planet

Have a look at what projects we support & the actions they take with our contribution.

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We want you to have a wonderful experience. If you have any extra questions, let us know!

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